1. Delivery Policy
At Simmyfranks West Africa Limited, we take pride in ensuring that your laboratory equipment, chemicals, and supplies are delivered safely, promptly, and in perfect condition.
Order Processing:
All confirmed orders are processed within 24–48 business hours after payment confirmation (excluding weekends and public holidays).
Delivery Timeline:
- Within Port Harcourt: 1–3 business days
- Outside Port Harcourt (Nationwide): 3–7 business days
- International Orders: 7–21 business days (depending on logistics partners and customs clearance)
Shipping Partners:
We use trusted logistics partners to ensure prompt and secure delivery. Tracking information is provided via email or WhatsApp once your order is dispatched.
Delivery Inspection:
Upon delivery, customers are encouraged to inspect items immediately. Please verify that all items match your order before signing the delivery note.
2. Return Policy
Our return policy ensures that you receive exactly what you ordered and in excellent condition.
You may request a return or replacement if:
- The item delivered is incorrect, defective, or damaged upon arrival.
- You received a product that does not match the description or specification on our website or quotation.
Conditions for Return:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of delivery.
- Proof of purchase (invoice or delivery note) is required.
- Certain items such as chemicals, reagents, perishables, and customized products are non-returnable for safety and regulatory reasons.
Return Procedure:
- Send an email to support@simmyfranks.com or call +234 (0) 701 234 5678 with your order number and reason for return.
- Our team will review your request and guide you through the return process.
- Once approved, items should be sent to our designated return address.
3. Refund Policy
Refunds are processed promptly once the returned product has been received and inspected.
Refund Approval:
Approved refunds are issued within 5–10 business days via the same payment channel (e.g., Paystack, bank transfer, or other authorized means).
Non-Refundable Situations:
Refunds will not be issued if:
- The product has been used or tampered with.
- The product was damaged after delivery.
- The return request was made after the 7-day window.
Partial Refunds:
If only part of the order is affected, we may issue a partial refund or replacement depending on the situation.
4. Contact Us
If you have any questions about our Delivery, Return, or Refund Policy, please contact:
Simmyfranks West Africa Limited
+234 (0) 701 234 5678
support@simmyfranks.com
www.simmyfranks.com